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LATEST CUSTOMER REVIEWS |
Very trustworthy company and we’re excellent from start to finish. The office were very efficient at getting us an appointment with special thanks to Charlotte for going above and beyond. Simon the surveyor explained everything thoroughly and put our minds at ease. The installation teams for the air source heat pump and the solar team were super friendly and did a superb job. Couldn’t be happier with a very professional company. Highly recommend
At the beginning of this month (November 2023) we had the great fortune of contacting Macbrook Ltd to make our enquiries. We can't believe how excellent this company was. They were kind, courteous and so professional. Over the three days they were here, they installed a new boiler An Air source fan , solar panels and loft insulation. We had the people working at Head office plumbers, electricians, scaffolds and solar panel fitters in our home. They all worked so hard and when they came across a problem they wouldn't stop until it was sorted. Our house is beautiful and warm now and our water boiling, we at last can have a warm bath. SO THANKYOU to you all it's made such a difference to our lives and we will be eternally grateful.
Had a new first time central heating system installed by mac Brook gas today and from my first contact with leah in the office to Nathan the installer the service was exceptional, he arrived on time, informed me of the works he was going to carry out and then completed the work efficiently, professionally and was really clean and tidy too, I didn't even need to clean up after he had gone, a credit to your already exceptional service, many thanks
I contacted Macbrook Gas about moving a radiator and changing the radiators to more modern radiators.
I contacted them on a Monday and by Thursday I had a plumber turn up move the radiator and replace the other radiators. Fantastic service and very efficient. Would use Macbrook Gas again and recommend to my friends and family.
Many thanks to John who serviced our boiler recently. Professional and efficient service. Will definitely be using again for future services.
First time central heating installation - The office team are professional, friendly and very helpful with organising the installation. Macbrook were very happy to alter my installation requirements, even though requiring more man hours, due to being in a conservation area. The installation team of Vaughn, Jason and Jacko were amazing. Professional, friendly and polite and a pleasure to have in my home. They overcame the many difficulties they came across due to the age of the house and the way I requested the installation to be done. Keeping good communication all the way through. Very willing to please. Extremely hard working, skilled team. The end result was excellent. I would definitely recommend Macbrook Gas and this installation team.
I had a new boiler installed and they done an amazing job .The two men we had were brilliant and very friendly .If was very challenging for them to say the least but they just got on with it without complaining. I highly recommend using this company , many thanks sally
From start to finish including our initial enquiry could not have been any better. Louise in the office kept us fully informed and updated at every opportunity. Vaughn and Jason the installers were extremely professional, with high standards of workmanship. Genuinely nice guys, hardworking, respectful and in my opinion a real asset to any business. I could not fault anything, I will certainly recommend Macbrook Gas Ltd to friends and family without any hesitation.
We have just had an entire gas central heating system installed by Vaughan and Jason from Macbrook Ltd. Very impressed, 3 days, complete system in and working. Really hard working guys, cleaned up after the work, worked through until late on the last day to make sure everything was finished and working and then gave us a full run through of how the system works.
Throughout the whole process Macbrook have been brilliant, Louise from the office has been wonderful with keeping us up to date on progress and has answered any questions we had. We would definitely recommend Macbrook.
FROM START TO FINISH MACKBROOK GAS HAVE BEEN SO EFFICIENT AND CONSTANTLY CONSIDERATE AND THE ENGINEERS WERE AMAZINGLY THOROUGH AND WORKED SO HARD TO INSTALL MY CENTRAL HEATING WITH NOTHING BEING TOO MUCH TROUBLE - A MASSIVE THANK YOU ! I WOULD HIGHLY RECOMMEND THEM TO EVERYONE AND I CANNOT STOP SINGING THEIR PRAISES !
Very Good. Turned up on time, and completed the job of installing new pump on heating system the same day. Very pleasant tradesmen.
Friendly crew, excellent work at a great price.
Excellent service from this company. The engineers were polite,friendly and very efficient. Everything was done with minimal disruption. Nothing was too much trouble and they cleared up afterwards and left everything tidy. Would highly recommend.
Just had our new boiler fitted to replace an old back boiler. We were amazed at the price, much, much less expensive than the other quotes which we received. Our initial enquiry was dealt with very helpfully in the office and, although a few complications occurred during the fitting, the work was done thoroughly and well and the price remained unaltered. The fitters were extremely friendly and efficient.
They even replaced a seized internal stopcock free of charge! We wouldn't hesitate to recommend them. Quite outstanding. Many thanks!
The guys done a great job really went above and beyond!
Thanks for everything
Excellent boiler, 1st class service and the best price. Can't ask for more.
Listen people , if you need a boiler, don't go anywhere else other than macbrookgas! Top people , even if they are all scousers! Couldn't recommend them enough, cheers c'mon u irons !
I can't speak highly enough about Mabrook Gas. Totally recommend to anyone and would happily use again. I had a really old 70's boiler. Arranged a replacement and talked to Jonathan at Macbrook. He talked me through my options and how they work. Over the phone they gave me a quote and said no matter what happened that price wouldn't change. Perfect. It came to the day, the engineers gave me a call before 9 to say they were stuck in traffic but would be there in 30 mins. They they showed up and did a great job, they asked me a few questions about what I wanted and where the new boiler should go. Then they just got to work. The finished job is great, they did exactly what they said they would and after doing a lot of work to get the boiler in it was all done in one day. That isn't to say it was perfect. The wrong thermostat was installed after I specifically asked for an intelligent one. I talked to Jonathan again and he was really sorry and arranged for someone to come and sort it out. In the end I decided to keep the one they installed and we just knocked the price difference off the final price. I was really impressed with the care they put into making sure I was happy. That made the whole experience a pleasure. Would have no problem recommending Macbook Gas.
great experience, delivered what they promised and done a great job
Good installation, quality boiler, quick turnaround. Had a mix up with the payment but it all got resolved to satisfaction.
Came the next day. Really friendly and did a great job.Have already recommended to a friend.
Excellent communication and service. I was given all the information I required and the boiler was fitted promptly and efficiently. All work was carried out with little mess and the price was very competitive. I even got a free upgrade.
Courier did not turn up with the Boiler and its fitments, and these guys chased all over East Anglia for replacements, and still managed to finish the job on time. Outstanding.
Called up on a Thursday and the boiler was fitted by Friday evening. First class service and knowledge. 100% reccomend these guys. Great prices also.
Thanks
Massive thanks to the guys at Macbrook Gas for their fast efficient installation today of our new Worcester Boiler. Miles cheaper than what British Gas quoted me for the same boiler!! Will keep in touch with these guys for our yearly service and even cancelled my homeserve cover I had with BG!! Great job and highly recommend
had a new Worcester boiler installed today whole process was effortless and spot on Jonathan was a pleasure to deal with and also Austin two great chaps amazing job thanks 6 STARS.
I had my old system boiler ripped out and a new combi worcester boiler fitted. I must say the engineer Thomas O'kane (and son) are 1st class. The conversion proved to be a little difficult, Thomas wasn't fazed by this and completed the job to a very high standard. I will be recommending macbrookgas ltd to my freinds. Top job.
they have done excellent job
The engineers, Paul & Vaughn, were brilliant. Very friendly, very knowledgable and they have done an excellent job. The job was to remove and replace a back boiler with a combi boiler in the loft space. On the face of it, this sounded like a relatively straightforward job but they quickly realised it was a much bigger task than they had anticipated and would usually have taken more than one day. However, to make sure they wouldn't be late for their next job the following day, they stayed until late into evening to finish our job; I couldn't have asked for more. The whole process with MacBrook has gone very smoothly and I would most definitely recommend using them!
Paul arrived at my apartment for 8 am very pleasent and well presented. Boiler arrived shortly after all done very swiftly and professionally. Boiler installation completed by 2 pm so happy I chose macbrook gas they came in £1000 cheaper than my local engineer and done an exceptional job thank you!!! Can’t recommend enough!!
Googled new boiler and found these guys after British Gas quoted me just short of £3000 for a new combi I got a Worcester 30i with a 10 year warranty for £1900 off Macbrook. Paul and Vaughen came and fitted the boiler with no fuss and left the property spotless. Once again thank you macbrook I will be sure to recommend you to friends and family.
So glad I found MacBrook Gas, Jonathan went out of his way to get my boiler fitted, The work was carried out cleanly and as quick as they could under very difficult circumstances. Great company and so pleased with the job.
I only have two issues and they relate to timing. You said you'd be here between 9 and 9:30. you arrived at 12:30 (you did call on the way though). Also I had to call three or four times for the promised Landlord's Gas Safety Certificate. Otherwise I was very happy.
Had a quote off caroline at macbrook gas on Friday boiler was installed yesterday such an easy process.
installers Danny and Matt were really quick and made me feel very comfortable with the whole process. cant recommend these guys enough I spoke to a lot of companies during my shopping about for a boiler none of them came close to macbrook for process and value!!! so happy with my Worcester!! Best of luck guys I`m sure you will take the market by storm.
After contacting macbrook and getting my fixed price via email i had my brand new boiler installed I’m over the moon. Thank you ever so much
I really can’t thank you enough for your excellent communication, professional manner and an excellent boiler fitted. At every point, I was informed what was happening and John went above and beyond to help. I just wished that all companies were like this! Thank you so much.
Very pleased with my new Worcester 30i boiler. I'm so glad I accidentally rang this company when I was getting quotes. Brilliant value, fantastic service and I would highly recommend them. Heating engineers were so professional and worked so hard in the heat of my loft. Thank you and I will definitely recommend Macbrookgas to friends and family xx
Macbrook have just installed a new Worcester combi for us. The whole process was effortless from start to finish. 5 star from us!!!
I couldn’t thank Macbrook Gas enough for the service and efficiency. They was really helpful and answered my questions really quick. A special thank you to Caroline for sorting everything for me.
The thing I liked most was the lads even cleaned up after themselves once the job was completed. If your looking for a new boiler I would highly recommend Macbrook you won’t find anyone better or cheaper I know I wouldn’t go anywhere else in future. Thanks again guys for service.
Had a Worcester installed by one of macbrooks engineers they kept me in the loop throughout the whole process. Buying our new Worcester was such an easy process, the staff at macbrook are so easy to talk to and really helpful. Thanks for a great job I would recommend to all friends and family.
Couldn’t be anymore happier with the work carried out!! Was a little hesitant as the quote was so cheap. But the lads came out and installed the boiler within a day, cleaned up after themselves and was very polite! Definitely recommend
The lads went above and beyond to make sure the job was done. Macbrook were cheaper than my local companies but we definitely never compromised by using them. Would highly recommend if your are looking for a 5* job for a fair price!
Boiler replaced within 48 hours fitters worked quick and left no mess. I would recommend macbrook to family and friends,having got prices from local company's MacBrook did not only fit faster they beat all local prices I had been given
100 per cent too good to be true immaculate service so happy with the workmanship 5 stars from me
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